Osborne Clarke are seeking an experienced Workflow Team Leader to join our ITS Applications Delivery team based in our Bristol office.
This newly created position will lead and develop our Workflow Development Team, ensuring the effective support and delivery of OC’s workflow applications and processes across the firm, including Intapp Intake & Conflicts, ServiceNow, LexisNexis Visualfiles, and our system integration platforms.
The role
The Workflow Team Leader will be a key member of the Applications Support function within ITS, promoting collaboration, team working, and continuous improvement. You will provide line management to a team of developers, oversee technical delivery across multiple workflow platforms, and deputise for the Applications Workflow Manager at governance and service forums.
Other key responsibilities include:
Team Leadership & People Management
- Lead and manage up to six direct reports (Workflow, Visualfiles, Integrations, and ServiceNow Developers), including 1:1s, performance reviews, mentoring, and coaching.
- Set clear goals and objectives, monitor performance, identify training and development needs, and facilitate learning opportunities.
- Manage team resourcing and work allocation to meet business priorities.
Workflow Development & Platform Ownership
- Oversee development for Business Process Management and Case Management systems (ServiceNow, Intapp Intake & Conflicts, LexisNexis Visualfiles, Microsoft Power Automate, and integration platforms).
- Act as a key contact for support and maintenance of workflow processes and systems, ensuring timely issue resolution.
- Provide technical oversight and hands-on support where required.
Governance, Standards & Documentation
- Ensure development practices align with the Software Development Life Cycle (SDLC) and ISO 27001 policies and procedures.
- Oversee documentation, including process flow diagrams, progress reports, proposals, and technical specifications, maintaining a full audit history of changes and robust change management.
- Capture and analyse business requirements, ensuring solutions meet business needs and end-user expectations.
Service Management, Change & Release
- Attend and, when required, deputise at Change Advisory Board (CAB), Major Incident Management (MIM), and Service Management Review meetings.
- Provide key updates to the ITS department and wider business, including IT Service Management communications.
- Plan and manage release schedules; proactively manage timelines and scope; identify potential crises and devise contingency plans to maximise system availability.
BAU Workflow Sprint Management
- Coordinate and supervise the BAU Workflow Sprint Development Process to ensure small development requests are delivered promptly and avoid backlog build-up.
Stakeholder Collaboration
- Partner with Risk & Compliance, Finance, Real Estate, and legal teams to design and deliver process automation for heavily process-driven work types.
- Build relationships with external suppliers providing specialist support on relevant applications.
We are looking for
- Demonstrable experience in a workflow developer role, covering end-to-end process development and delivery, with the ability to lead and mentor others.
- Proven leadership skills and a people-development mindset, with strong written and oral communication skills and the ability to influence at all levels.
- Strong T-SQL and Microsoft SQL Server skills, with exposure to programming practices.
- Solid business analysis capability, including requirements capture and process mapping (e.g. Microsoft Visio).
- Experience constructing and consuming web services and XML.
- Good knowledge of the legal and IT sectors, with a clear understanding of the SDLC.
- ITIL 4 Foundation (or higher) certification and experience operating in ISO 27001-accredited environments.
- Analytical, adaptable, and organised, with excellent time management, prioritisation, and problem-solving skills.
- Ability to make informed decisions, including when deputising for the Applications Workflow Manager.
- Experience developing within Intapp Intake/Conflicts, LexisNexis Visualfiles, or ServiceNow environments.
- Experience with Microsoft Power Automate and system integration processes would be advantageous.
Salary and benefits
We offer competitive salaries and generous benefits. We value the health and wellbeing of our people and our wide range of initiatives and benefits support this.
Our recruitment process
Please note that although we include closing dates for our roles as a guide, we review and progress applications on a rolling basis. At Osborne Clarke we do not make any recruitment decisions using automated decision-making.
We are committed to providing an environment where you can perform to the best of your abilities at every stage of your recruitment experience and beyond. If you require any adjustments to be made during the application stage, interview process, or when working with us, please let us know in confidence.