Osborne Clarke is looking to further strengthen our Information Technology Services (ITS) team with the appointment of an Applications Workflow Developer, based in either our Bristol or London office.
This role will play a key part in designing, developing and supporting the workflow applications and business processes that underpin how we onboard clients and matters, manage risk, authorise financial transactions and deliver process-driven legal work across the firm.
This is a 12 month fixed term position offering hybrid working.
The role
The Applications Workflow Developer will sit within our ITS Applications Delivery team and will be responsible for building and maintaining a range of Business and Legal Process Management solutions, with a particular focus on Intapp Intake & Conflicts and finance-related workflows. You will work closely with colleagues in Risk & Compliance, Finance and other Business Services and legal teams, translating business requirements into robust, user-focused workflow solutions.
You will take ownership of the technical design, development, support and maintenance of the workflow applications in your remit, ensuring they remain fit for purpose, up to date and aligned with best practice across the full Software Development Lifecycle (SDLC).
Key responsibilities:
Technical Delivery & Development
- Lead and assist with the design, build and configuration of workflows using Intapp Intake & Conflicts and other Business/Legal Process Management solutions.
- Develop and maintain workflow applications to support Work Acceptance (client and matter inception), financial transaction authorisation and other business and legal process automation.
- Apply SDLC best practices throughout design, build, testing, deployment and release.
- Ensure solutions are aligned to business needs and user requirements, with particular focus on user experience (UX) and visual design.
- Create and maintain technical documentation including process flow diagrams, technical specifications and implementation notes.
Support, Maintenance & Continuous Improvement
- Act as the primary contact for all support and maintenance relating to Intapp Intake & Conflicts workflows and other workflow solutions within your responsibility.
- Perform ongoing monitoring, troubleshooting and issue resolution to maximise system availability.
- Assist with the management of system release schedules, identifying potential issues and devising contingency plans.
- Help ensure workflow platforms remain up to date, supported and in line with current best practice.
- Dynamically adapt and improve your technical skills as the role and technology stack evolve.
Business Analysis & Stakeholder Engagement
- Capture, analyse and document business requirements, or work closely with specialist Business Analyst resources where appropriate.
- Work with Risk & Compliance to support Client Matter Inception and other risk management processes.
- Partner with the Finance team to lead and assist on the technical design and development of finance-related workflows.
- Collaborate with legal teams to identify and implement process automation for heavily process-driven work types.
- Communicate effectively with stakeholders across Business Services and legal teams, promoting a culture of mutual understanding.
Governance, Risk & Best Practice
- Contribute to the continuous review and improvement of processes within ITS and the wider business.
- Maintain a heightened awareness of the risks associated with elevated access permissions and information security.
- Ensure all actions are undertaken in line with the firm’s Information Security Policy and current best practice.
- Build and manage relationships with external suppliers providing specialist support on your applications.
- Take ownership of all services and processes relating to the applications for which you are responsible.
We are looking for:
- Direct experience in a solutions design capacity, covering all aspects of process development and execution, ideally using Business Process Management, Workflow or Case Management systems.
- Demonstrable T-SQL and Microsoft SQL Server skills.
- Exposure to programming skills and practices at a basic level.
- Demonstrable business analysis skills, including requirements capture and process understanding.
- Previous experience using Microsoft Visio (or similar) for process mapping.
- An understanding of the Software Development Lifecycle (SDLC).
- Experience of constructing and consuming web services and XML.
- Strong time management, organisation and prioritisation skills, with the ability to adapt to shifting priorities, demands and timelines.
- Self-motivated and proactive, with a willingness to improve your skills through self-study and relevant qualifications.
- Strong interpersonal skills, including clear written and oral communication, with the ability to be persuasive, encouraging and motivating.
It would also be beneficial if you have:
- Knowledge of the legal sector.
- Experience developing systems using Intapp Intake & Conflicts (or Intapp Flow) platforms.
- An understanding of ITIL.
- Experience with Enterprise Service Bus integration technologies such as Microsoft BizTalk Server, Intapp Integrate or Boomi.
- Experience of working in an ISO 27001 accredited environment and contributing to its implementation.
- A good understanding of Microsoft Office applications.
Salary and benefits
We offer competitive salaries and generous benefits. We value the health and wellbeing of our people and our wide range of initiatives and benefits support this.
Our recruitment process
Please note that although we include closing dates for our roles as a guide, we review and progress applications on a rolling basis. At Osborne Clarke we do not make any recruitment decisions using automated decision-making.
We are committed to providing an environment where you can perform to the best of your abilities at every stage of your recruitment experience and beyond. If you require any adjustments to be made during the application stage, interview process, or when working with us, please let us know in confidence.