Due to continued success, our innovative and growing Osborne Clarke Solutions (OCS) team has an exciting opportunity for a Legal Engineer to join them. This role will focus on supporting the delivery of legal technology solutions and leveraging AI technologies to enhance client service delivery and operational efficiency. The role can be 4 days a week or full time, is permanent, based out of our Bristol office and working to a hybrid arrangement.
The Team
Osborne Clarke's Solutions team plays a crucial role in helping clients explore exactly how they would like legal and related services to be delivered to maximise the value to their businesses. The team is client led, developing new products and services to deliver existing services better, and to deliver entirely new services to meet growing client needs. The team operates out of the UK and Europe, with teams of ex-lawyers, and technologists across locations.
Our Solutions programme has two key goals. First, to make sure we're responding to client demands for greater value, efficiency and certainty from their lawyers, whilst maintaining the highest quality. Secondly, in helping us bring innovative ideas to the delivery of our, or our clients', current and new, services. A significant part of this innovation involves integrating AI technologies throughout our offering.
We want to ensure our lawyers have the best products and resources needed to provide the best possible service to our clients.
Key Role Responsibilities:
AI-Driven Innovation: Support initiatives to explore and integrate existing and new AI technologies within the firm. Engage with stakeholders to identify and understand business needs and use cases for AI. Develop and implement AI-driven solutions to enhance service delivery and operational efficiency. This involves staying abreast of the latest advancements in AI, conducting thorough research, and fostering a culture of innovation and experimentation. You will support the team in guiding the firm through the transformative potential of AI, ensuring that solutions are not only cutting-edge but also practical and impactful.
Client Account Management: Support the management of client accounts under the direction of Solutions Managers. You will assist with a selection of accounts, contributing to both mature client accounts with established technology solutions and new opportunities where we will help establish credibility and develop appropriate solutions.
Promotion of OC Solutions: Regular engagement and interaction with, and demonstrations to, OC colleagues, OC clients and client targets regarding the client solutions available through OC Solutions to manage client relationships and deliver services; supporting the production of case studies and other marketing material and speaking at relevant events and conferences.
Role Outline:
- AI Focus: Support stakeholder engagement to identify and understand business needs and use cases for AI. Contribute to the development and implementation of AI-driven solutions to enhance service delivery and operational efficiency.
- Support the delivery of client-facing work within the team.
- Participate on calls with external clients and OC team members to understand and define requirements.
- Support the delivery of solutions to client and OC teams, enabling the adoption of the solutions.
- Contribute to the build of the resulting solutions through configuration of the OC technology stack, use of OCS' coding tools, and the development of automated documents for client and/or OC use.
- Support the ongoing management of client solutions in operation, and contribute to the client relationship under the direction of Solutions Managers.
- Actively participate in the team's product development process, including client feedback sessions.
- At all times act as a brand ambassador for Osborne Clarke Solutions.
Person Specification:
As well as having an interest in technology, disruption and problem solving, we need someone who has :
- AI Experience: Experience in understanding and working with AI technologies to solve business problems, preferably in law firms or legal technology environments.
- Proven experience of working with workflow and automation technology.
- Evidence of picking up new technologies and becoming a subject matter expert in them.
- Evidence of stakeholder engagement and communication skills.
- Comfortable engaging with people and leading client-facing conversations.
- Experience of managing and accepting failure and developing resolution plans to evolve solutions.
- Be curious, creative and have a desire to change things for the better.
- Be invested in delivering a high-quality client experience.
- Active and supportive team member.
- Be an active wellbeing and mental health advocate.
- Bring independence and diversity of thought every day.
Salary and benefits
We offer competitive salaries and generous benefits. We value the health and wellbeing of our people and our wide range of initiatives and benefits support this.
Our recruitment process
Please note that although we include closing dates for our roles as a guide, we review and progress applications on a rolling basis. At Osborne Clarke we do not make any recruitment decisions using automated decision-making.
We are committed to providing an environment where you can perform to the best of your abilities at every stage of your recruitment experience and beyond. If you require any adjustments to be made during the application stage, interview process, or when working with us, please let us know in confidence.